Terms & Conditions

Please read these terms carefully. By using the platform you agree to these terms which bind you.


1.1 We are Mill Masterclass Ltd. We are registered at Companies House and the company registration number is  12668409. Our registered office address is 55 Loudoun Road, St John’s Wood, London NW8 0DL

1.2 We operate a platform (the “Platform”) which provides users with access to e-learning, informational and/or instructional audio-visual content delivered by well-known experts (the “Content”).

1.3 These terms;

1.3.1 form a binding legal agreement between you, as a user of the Platform, and us;

1.3.2 govern your use of the Platform and the terms and conditions by which you can use the Platform and purchase, subscribe for and/or access the Content; and

1.3.3 apply whether you access the Platform through our website (at bbcmaestro.com), via any app we might release from time to time, or through any other means. The term ‘Platform’ as used in this policy applies to any and all such channels.

1.4 We licence you to use and access

1.4.2 your Permitted Content and

1.4.3 any other material ancillary to the foregoing, including general information on our website. In each case subject to the terms and conditions set out in these terms. You are not licensed or permitted to use the Platform or any Content in any other manner.

1.5 If you have any questions about these terms or wish to contact us you can reach us:

1.5.1 By using the ‘contact’ page of our website; or

1.5.2 By email at sally.hughes@millatsonning.com



2.1 Most of our Content requires a fee to be paid before you can access it. This may be:

2.1. 1. a fee paid for certain Content (in which case you will have purchased a one-off, personal licence to view that Content according to these terms and any terms applicable to that Content or purchase which may be separately communicated to you at checkout)

2.2 We may also decide from time to time to allow you to access certain Content for free (for example as part of a promotion or trial period). We can remove access to this Content at any time for any or no reason.

2.3 In these terms, Content which you have the right to access (because you’ve purchased a licence to access it, because you have purchased a subscription which entitles you to access it, or because we decide to offer it for free from time to time) is called “Permitted Content”.

2.4 All payments and purchases are non-refundable and cannot be returned, except that where you purchase Content, you have a 14 day right to change your mind and get a full refund on your digital content by contacting us and letting us know that you wish to cancel the contract formed by these terms. Please note, however, that you do not have this right to cancel:

2.4.1 once a download (or stream) of any Content has started (provided you have been told this and have acknowledged it); or

2.4.2 where we have told you during the checkout process that completion of the purchase will give you the immediate right to access the Content such that you won’t be able to cancel the contract and get a refund, and you have proceeded with the purchase notwithstanding such disclaimer.

2.6 We accept payment by the following credit or debit cards:

2.6.1 Visa;

2.6.2 Mastercard;

2.7 All prices are inclusive of VAT unless otherwise stated.



3.1 Under data protection laws, we are required to provide you with certain information around our use of your personal data, including how we process your personal data and for what purposes, and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Notice and it is important that you read that information.

3.2 Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the Platform may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

3.3 If there is any inconsistency between these terms and the terms of our privacy notice, the privacy notice will prevail to the extent of such inconsistency.



Sometimes there will be terms and conditions in addition to these terms which apply to your relationship with us, or your use of the Platform. These may include:

4.1 the terms and conditions of use applicable to your use of any device or web browser through which you access the Platform

4.2 the terms and conditions applicable to any app store through which you obtain any of our app(s);

4.3 additional or bespoke terms and conditions of purchase or subscription which will be communicated to you at the point you make that purchase or subscribe for that subscription; and

4.4 the terms and conditions of any promotion or competition which we may run from time to time, which will be communicated to you before or when you sign-up for that promotion or competition.



5.1 You must have a valid account on the Platform in order to use it and in order to purchase and watch any Content. In addition, the Platform has the following minimum and recommended system requirements:

Operating systems: Windows 10 or later. Mac OS X 10.13 or later. Android 5.1.1 or later. iOS 13 or later. Supported browsers: Chrome, Firefox, Opera, Edge stable versions under two years old. Safari latest and previous stable major version. Android native.

5.2 It is your responsibility to make sure your equipment, systems and connectivity are suitable to enable you to access the service before you purchase a course. We will not be responsible for any inability to use the Platform (or any particular functionality thereof) or access any Content due to your hardware and/or software not meeting these requirements.

5.3 You are responsible for any costs or other charges or expenses from your internet service provider or network operator in relation to your internet service, your mobile service and any use of the Platform.



6.1 In return for your agreeing to comply with these terms you may:

6.1.1 download (in the case of an app) or stream (in the case of a website) our Platform and stream (or download, if and when we offer a ‘download to own’ feature) any Permitted Content through the Platform, in each case on [one device at a time] and for your personal, non-commercial and domestic purposes only;

6.1.2 use any documentation and material on our website(s) or app(s) to support your permitted use of the Platform; and

6.1.3 receive and use any free supplementary software code or update of any app we offer from time to time incorporating “patches” and corrections of errors as we may make available to you. We will try to undertake scheduled maintenance during times when we anticipate that online use is lower than normal. However, we may undertake emergency maintenance and/or suspend access to the Platform where we reasonably think the need to do that outweighs any inconvenience of our users (for example to fix an urgent security flaw).



7.1 We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

7.2 We will give you at least 30 days’ notice of any change by sending you an email with details of the change or notifying you of a change when you next access the Platform.



8.1 From time to time we may automatically update the Platform to improve performance, enhance functionality, reflect changes to our hardware or software or address security issues. Alternatively, we may ask you to update the Platform for these reasons.

8.2 If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the Platform or access Permitted Content.



9.1 If you download or stream the Platform onto any computer, phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the device.



10.1 By using the Platform, we may collect and use technical information about the devices you use the Platform on and related software, hardware and peripherals to improve our products and to provide any Content and services to you. More information is available in our Privacy Notice.



11.1 The Platform may contain links to other independent websites, apps and other content which are not provided by us. Such independent sites (including those operated by the BBC) are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

11.2 You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.



12.1 You agree that you will:

12.1.1 keep your login credentials secure, not give them to any third party, and promptly notify us if you believe that somebody else has access to them;

12.1.2 comply with our reasonably instructions regarding your use of the Platform and your use and viewing of any Permitted Content;

12.1.3 not rent, lease, sub-license, loan, provide, or otherwise make available, the Platform or any Content in any form, in whole or in part to any person without prior written consent from us;

12.1.4 not copy, download, lend, hire, broadcast, stream or display to the public, capture or rip, archive, share or distribute the Platform, any Content or any other materials on our website(s) or app(s), except as part of the normal and permitted use of the Platform (e.g. to use any ‘download to own’ feature which we may offer from time to time);

12.1.5 not translate, merge, adapt, vary, alter or modify, the whole or any part of the Platform, Content or any other material on our website(s) or app(s), nor permit them (in whole or in part) to be combined with, or become incorporated in, any other programs, except as necessary to use the Platform and access Permitted Content as permitted by these terms (e.g. through a third party web browser). This includes the use of through-linking, framing and similar such methods;

12.1.6 not create or seek to create any works or materials derived from or based on the Platform or any Content;

12.1.7 not remove or seek to remove any copyright information or proprietary notices from the Platform or any Content;

12.1.8 not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Platform or any Content nor attempt to do any such things, except to the extent that such actions cannot be prohibited by law; and

12.2 We use security and digital rights management technology to protect Content from unauthorised use and copying. You agree that you will not seek to obtain, view or otherwise use any Content which is not Permitted Content, and you must not penetrate, remove, or otherwise alter or interfere with any such security measures, or attempt to do so, or assist any other person in doing or attempting to do so.



You must:

13.1 not (and not allow any other person to) use the Platform or any Content: (i) in any unlawful or immoral manner, (ii) for any unlawful or immoral purpose, (iii) in any way which is or may reasonably be regarded as causing distress, harm or offence or being defamatory or harmful to any third party, us, our Platform, any Content or our brand, or (iv) in any manner inconsistent with these terms;

13.2 not act fraudulently or maliciously, for example, by using somebody else’s login credentials, ripping or otherwise procuring unauthorised access or making unauthorised copies of the Content, or by hacking into or inserting malicious code, such as viruses, or harmful data, into the Platform or any Content;

13.3 not infringe our intellectual property rights or those of any third party in relation to your use of the Platform and any Content;

13.4 not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Platform;

13.5 not seek to block, disable, obscure or impair any promotional material, sponsorship material or advertising on our Platform;

13.6 not use the Platform or any Content in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

13.7 not collect or harvest any information or data (including metadata) from the Platform or our systems or attempt to decipher any transmissions to or from the servers running the Platform. This includes scraping any content, material or data on our Platform.



14.1 All intellectual property rights in the Platform, the Content and any other materials on our website(s) or app(s) throughout the world belong to us (or our licensors) and the rights in the Platform and the Content are licensed (not sold) to you. You have no intellectual property rights in, or to, the Platform, the Content or any other such material other than the right to use them in accordance with these terms.



15.1 You can delete your account using the links on the user section of our website or by contacting us. When you delete your account, most of your personal data will be deleted (see our Privacy Notice for more information).

15.2 If you delete your account, your purchase history may be deleted, and this means that you will not be able to access any Permitted Content which you have previously purchased. This includes if you delete your account before your subscription period has expired (if applicable). You waive and forfeit your rights to the Content in these circumstances and acknowledge that we will not be able to recover your account or your access to Content you may have purchased, even if you subsequently sign-up for a new account.



16.1 These terms constitute a contract between you and us relating to your use of the Platform and any Content which you may purchase or otherwise have access to from time to time.

16.2 That contract continues for as long as: (i) you use our Platform; or (ii) you have access to any Content (whichever is longer). You can terminate the contract sooner by deleting your account in accordance with paragraph 15 above. We can terminate the contract sooner if you break these terms, as set out in paragraph 19 below.



17.1 We may terminate the agreement constituted by these terms (and so end your rights to use the Platform and access any Content (including Permitted Content)) at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

17.2 If we end your rights to use the Platform or access any Content:

17.2.1 you must stop all activities authorised by these terms, including your use of the Platform and access to any Content (including Permitted Content);

17.2.2 you must delete or remove the Platform from all devices (to the extent downloaded) in your possession and immediately destroy all copies of the Platform and Content (to the extent downloaded) which you have and confirm to us that you have done this; and

17.2.3 we may, if our technology allows and without prejudice to the preceding sub-paragraphs, remotely access your devices and remove the Platform and any Content (or your right to access the same) from them and cease providing you with access to the Platform and Content display. You may not otherwise transfer your rights in the Platform or any Permitted Content to someone else, whether for money, for anything else or for free.


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